Cascade Moto Portland Service Department
We pride ourselves in the work we provide to our customers and that’s why we spend thousands of dollars a year on training our staff. We are not the least expensive location to get your BMW and Triumph serviced; in fact, we often find ourselves fixing issues created at independent repair shops and even BMW and Triumph motorcycle dealerships. As such, it’s true, “you get what you pay for” and sometimes that $70/hour rate will require you spending much more to have the work done correctly the first time.
2 Week Advance Notice
The more notice we have, the better chance we have of accommodating your service appointment request. From March 1st through October 31st, it is likely that we will have two weeks of service appointments on the schedule; therefore, it is extremely helpful to anticipate your service needs (oil changes and tire changes are an exception to the rule) at least two weeks before they are needed.
Tire Installation
For liability reasons, we do not install tires purchased elsewhere. As a BMW & Triumph motorcycle franchised dealership, it is our duty and responsibility to operate with the best interest of the customer, our business, and the brand(s) we represent. When tires are sourced outside our dealership, we lose control over the conditions the tires were stored, how the tires have been handled, and dates of manufacture.
This loss of control creates a huge liability for a small-business like a motorcycle dealership. There are a couple of cases when dealerships installed tires their customers had purchased elsewhere, that caused accidents. Ultimately the dealerships had to close their doors due to legal defense fees. With all of this in mind and in order to protect a customer’s well-being and the livelihood of our staff members, we have chosen not to install tires purchased elsewhere.
As a consolation to this approach, we provide discounted tire pricing and discounted installation for installation of the tires we sell and install.
When making a service request, please provide as much information as possible, including current mileage or anticipated mileage at service date and the last 7 digits of the BMW Identification Number (VIN) as this will help us more closely determine the costs associated with the work as well as time required for completing the requested task(s).
When submitting your request, feel free to reference your needs:
If you are having a scheduled service performed, be sure to bring along your service booklet so that we can stamp it and help you keep your records current.
You’ll also want to remove all non-bolted on accessories such as tankbags and saddlebags, since these items take up space in the Service Department and will require additional time to remove and re-install.
By helping us with the above guidelines, you’ll save all of us time and money. Thanks for your cooperation and giving us a chance to earn your business!
The credibility of our Service Department is absolutely astounding. Specializing in premium BMW and Triumph motorcycles. With our wide selection of parts and accessories, we are equipped to make your motorcycle suitable for you and your taste. We have top factory-trained technicians on duty during all business hours.
We honor all warranty work and favor any recalls. We accommodate any type of problem that may arise with your motorcycle in an efficient, precise, and timely manner.
Please call our Service Department at (503) 597-7097 to schedule your service work.
Call our service department at (503) 597-7097.
©2024. Cascade Moto Portland. All Rights Reserved.
While great effort is made to ensure the accuracy of the information on this site, errors can occur. Please verify all pricing information with a customer service representative. This is easily done by calling us or visiting us at the dealership.
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